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Frequently Asked Questions

NEED FURTHER ASSISTANCE? WE'RE HERE TO HELP YOU.

Please send us an email to help@xenodesigns.com - we'll get back to you very soon. 

 

Order Help

Accepted Payments Methods

Credit/Debit Cards (American Express, MasterCard, Visa, and Discover) and PayPal

What shipping carries do you use?

We are shipping worldwide with FedEx Priority International.

My package is stuck in customs.

Customs, Postal Services & Xeno Designs are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in your country. 

Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us. For further details of charges, please contact your local customs office.

If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items

Can I change my Shipping Address?

Please contact our Customer Service as soon as possible after you've placed your order and we might be able to take care of it.

 

Returns

We want you to feel like every product is the perfect match for your space. If it’s not the right fit, we’ll help you get it sorted and have you on your way. Please check our Return Policy.

 

Shipping

Xeno Design's Response to COVID-19

Your health and safety are our top priorities and at the heart of every decision we make. We believe it’s critical to do our part to help reduce the transmission of COVID-19. We are taking to protect everyone in this ever-evolving situation.

Do you ship overseas?

Yes, we ship all over the world with FedEx Priority International.

How long will it take to get my order?

Please, check our Shipping Times page.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Please check our Return Policy.